1. General Support Overview

1.1. Xpandfy provides a platform for buyers and sellers but does not directly manufacture, sell, or ship products.
1.2. Support is primarily offered by the sellers of the products. However, Xpandfy is available to mediate disputes or provide guidance when needed.

2. Contacting Product Support

2.1. For assistance with a product, buyers should first contact the seller through the messaging system on the platform.
2.2. If the seller does not respond within 48 hours, buyers may escalate the issue to Xpandfy’s support team by emailing [Insert Support Email] or using the “Contact Support” form on our website.

3. Types of Support Provided

3.1. Order Status and Shipping:

  • Assistance with tracking orders and estimated delivery times.
  • Resolution of shipping issues such as lost or delayed packages.

3.2. Returns and Refunds:

  • Guidance on initiating returns or refunds according to the seller’s policies.
  • Mediation in cases where buyers and sellers cannot reach an agreement.

3.3. Product Issues:

  • Assistance with defective, damaged, or incorrect products.
  • Instructions for contacting the seller for replacement or repair.

4. Limitations of Support

4.1. Xpandfy cannot:

  • Guarantee the quality or functionality of products listed by third-party sellers.
  • Offer technical support for product usage or installation.
  • Provide refunds or replacements directly unless explicitly agreed upon in the dispute resolution process.

4.2. Buyers must review the seller’s specific return and refund policies before completing a purchase.

5. Escalation and Dispute Resolution

5.1. If a buyer and seller cannot resolve an issue, Xpandfy may step in to mediate.
5.2. Both parties must provide clear documentation, including order details, communications, and photos (if applicable).
5.3. Xpandfy’s decision in dispute cases will be final and binding.

6. Response Time

6.1. Xpandfy aims to respond to escalated support requests within 1-2 business days.
6.2. Resolution times may vary depending on the complexity of the issue.

7. Feedback and Continuous Improvement

7.1. We encourage users to provide feedback on their support experience to help us improve our services.
7.2. Feedback can be submitted via email or the feedback form available on the platform.