Welcome to Xpandfy! To ensure a positive and secure experience for all users, we have established the following policies and rules. By using our platform, you agree to abide by them.

1. General Policies

1.1. Platform Purpose:
Xpandfy provides a marketplace for connecting buyers and sellers, with a focus on Brazilian products tailored for American consumers.

1.2. User Responsibility:

  • Users are responsible for providing accurate information and adhering to the platform’s guidelines.
  • Buyers and sellers are expected to act respectfully and honestly during transactions.

1.3. Prohibited Activities:

  • Selling counterfeit, illegal, or prohibited items.
  • Harassment, abusive language, or fraudulent behavior.
  • Attempts to bypass the platform for transactions (“off-platform” sales).

2. Buyer Rules

2.1. Purchasing:

  • Buyers must review product descriptions, shipping policies, and return policies before completing a purchase.
  • Payment must be made through the platform’s secure payment system.

2.2. Disputes:

  • Contact the seller first for any issues. If unresolved, escalate to contato@xpandfy.shop.
  • Provide documentation, such as order numbers and photos, for faster resolution.

2.3. Returns and Refunds:

  • Returns and refunds are subject to the seller’s individual policies, as outlined on product listings.

3. Seller Rules

3.1. Product Listings:

  • Sellers must provide accurate and complete descriptions, including product specifications, shipping options, and return policies.
  • Misleading or false information is prohibited.

3.2. Order Fulfillment:

  • Orders must be processed and shipped within the timeframe specified on the listing.
  • Sellers are responsible for providing tracking information and ensuring timely delivery.

3.3. Customer Service:

  • Sellers must respond to buyer inquiries within 48 hours.
  • In case of disputes, sellers are required to cooperate with Xpandfy’s mediation process.

4. Dispute Resolution

4.1. Buyer-Seller Disputes:

  • Parties must attempt to resolve disputes directly.
  • If unresolved, Xpandfy will mediate based on the provided evidence and platform guidelines.

4.2. Xpandfy’s Role:

  • Xpandfy serves as a neutral mediator and reserves the right to make binding decisions in disputes.
  • Decisions will be based on platform rules, seller policies, and documentation provided by both parties.

5. Privacy and Data Use

5.1. Data Protection:

  • Xpandfy collects user data to facilitate transactions and improve platform functionality.
  • Data will not be shared with third parties except as required for order processing or legal compliance.

5.2. User Rights:

6. Violations and Penalties

6.1. Policy Violations:

  • Violations may result in warnings, account suspension, or permanent bans.
  • Serious breaches, such as fraud or illegal activity, will be reported to the appropriate authorities.

6.2. Appeals:

  • Users may appeal account actions by submitting a written request to contato@xpandfy.shop within 7 days.

7. Updates to Policies and Rules

7.1. Policy Changes:

  • Xpandfy reserves the right to update policies and rules at any time.
  • Users will be notified of changes via email or platform announcements.

7.2. Continued Use:

  • Continued use of the platform constitutes acceptance of the updated policies and rules.

8. Contact Us

For questions or concerns about these Policies and Rules, please contact:
Email: contato@xpandfy.shop