1. Terms of Service

1.1. General Usage:

  • Xpandfy provides a platform for buyers and sellers to connect and transact.
  • By accessing or using our services, you agree to these Terms of Service.

1.2. Account Responsibility:

  • Users must provide accurate and up-to-date information when creating accounts.
  • You are responsible for maintaining the confidentiality of your account and for all activities under your account.

1.3. Prohibited Activities:

  • Users may not engage in fraudulent, illegal, or harmful activities on the platform.
  • Any attempt to disrupt the functionality of the marketplace is strictly prohibited.

1.4. Termination:

  • Xpandfy reserves the right to suspend or terminate accounts that violate these terms or engage in prohibited activities.

2. Privacy Policy

2.1. Data Collection:

  • We collect personal information such as name, email address, shipping address, and payment details to process transactions and improve our services.

2.2. Data Use:

  • Personal information is used to complete orders, communicate with users, and provide customer support.
  • We may use anonymized data for analytics to enhance user experience.

2.3. Data Sharing:

  • Xpandfy does not sell or share personal data with third parties, except as necessary to process payments, fulfill orders, or comply with legal obligations.

2.4. User Rights:

  • You can access, update, or delete your personal information by contacting us at contato@xpandfy.shop.

3. Refund and Return Policy

3.1. Seller-Specific Policies:

  • Each seller on Xpandfy sets their own return and refund policies, which are outlined on their product listings.

3.2. Return Process:

  • To initiate a return, contact the seller directly through the platform.
  • If the seller does not respond, you can escalate the issue to contato@xpandfy.shop for assistance.

3.3. Refund Eligibility:

  • Refunds are processed according to the seller’s policy and subject to the condition of the returned item.

4. Shipping Policy

4.1. Delivery Times:

  • Shipping times vary depending on the seller and destination. Estimated delivery times are provided at checkout.

4.2. Shipping Costs:

  • Costs are calculated based on the product, destination, and shipping method chosen by the buyer.

4.3. Lost or Delayed Packages:

  • For lost or delayed shipments, please contact the seller first. If unresolved, reach out to contato@xpandfy.shop.

5. Dispute Resolution

5.1. Mediation by Xpandfy:

  • In cases where buyers and sellers cannot resolve disputes, Xpandfy will act as a mediator.
  • Submit disputes to contato@xpandfy.shop with detailed documentation, including order number, communications, and photos if applicable.

5.2. Final Decision:

  • Xpandfy’s resolution decisions are final and binding for all parties.

6. Changes to Terms and Policies

6.1. Updates:

  • Xpandfy reserves the right to update these terms and policies at any time. Changes will be communicated on the platform and become effective immediately.

6.2. Continued Use:

  • Continued use of the platform after updates indicates acceptance of the revised terms.

7. Contact Information

For questions or concerns about these Terms and Policies, please contact us:
Email: contato@xpandfy.shop