At Xpandfy, we strive to ensure your orders are delivered efficiently and securely. Below you’ll find detailed information about our shipping process, timelines, and responsibilities.

1. Shipping Overview

1.1. Xpandfy connects buyers and sellers; therefore, shipping is handled directly by the individual sellers listed on our platform.
1.2. Delivery times, costs, and shipping methods may vary based on the seller, product, and destination.

2. Shipping Methods

2.1. Standard Shipping:

  • Typically takes [Insert Timeframe] days for delivery.

2.2. Express Shipping:

  • Available for select products; delivery takes [Insert Timeframe] days. Additional charges apply.

2.3. International Shipping:

  • Delivery timelines depend on the destination country and customs processes.

3. Estimated Delivery Times

3.1. Sellers provide estimated delivery times for each product during checkout.
3.2. Delays may occur due to factors beyond our control, such as weather, customs clearance, or carrier issues.

4. Shipping Costs

4.1. Shipping costs are calculated based on the product’s weight, dimensions, destination, and chosen shipping method.
4.2. Final shipping costs are displayed at checkout before order confirmation.

5. Tracking Your Order

5.1. Once your order is shipped, you will receive a tracking number via email.
5.2. You can track your shipment directly through the carrier’s website or the Xpandfy platform.

6. Incorrect Shipping Information

6.1. Buyers are responsible for providing accurate shipping addresses during checkout.
6.2. If an incorrect address is provided, Xpandfy or the seller may not be able to retrieve or re-ship the item. Additional charges may apply to correct errors.

7. Lost or Delayed Shipments

7.1. If your order is delayed beyond the estimated delivery date, contact the seller directly through the Xpandfy platform.
7.2. If the seller does not resolve the issue within 48 hours, escalate your concern to contato@xpandfy.shop for assistance.

8. Damaged or Missing Items

8.1. If your order arrives damaged or incomplete, notify the seller immediately.
8.2. Provide photos and detailed descriptions of the issue for faster resolution.
8.3. If the seller does not respond, contact us at contato@xpandfy.shop for support.